Safer Electric

Legal

Privacy Policy

Effective date: January 1, 2026

Safer Electric Inc. (“Safer Electric,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and business partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We may collect the following categories of personal information:

  • Full name and contact information, including telephone number, email address, and mailing address
  • Service address and property details relevant to the provision of electrical services
  • Project specifications, service requests, and correspondence with our team
  • Payment information necessary to process transactions
  • Website usage data collected through analytics tools, including IP address, browser type, pages visited, and referring URLs
  • Communications submitted through our AI-powered chat assistant

2. Purpose of Collection and Use

We collect and use personal information solely for the following purposes:

  • To respond to service inquiries, provide estimates, and schedule appointments
  • To deliver, manage, and warranty the electrical services you have engaged
  • To process payments and maintain accurate financial records
  • To improve our website and services through aggregate analytics
  • To comply with legal, regulatory, and licensing obligations

3. Disclosure of Information

Safer Electric does not sell, rent, lease, or trade your personal information. We may disclose information to third-party service providers under binding confidentiality agreements, to regulatory bodies such as the Electrical Safety Authority as required for permits and inspections, or where required by law, court order, or governmental regulation.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Client and project records are typically retained for a minimum of seven (7) years to support warranty claims, regulatory compliance, and tax reporting requirements.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. Our website is served over encrypted HTTPS connections with HSTS preloading. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your experience and to collect aggregate usage data through Vercel Analytics and Google Tag Manager. You may configure your browser to refuse cookies; however, certain features may not function as intended without them.

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to our use of your information, subject to legal restrictions
  • File a complaint with the Office of the Privacy Commissioner of Canada

8. Changes to This Policy

Safer Electric reserves the right to update this Privacy Policy at any time. The most current version shall be posted on our website. Continued use of our services following any changes constitutes acceptance of the revised policy.

9. Contact

For privacy-related inquiries, contact our Privacy Officer at info@saferelectric.ca or (647) 383-9500.